Building a great IFS Cloud team


Louise Pipe, a successful and experienced Programme Manager, with over 20 years of experience of delivering multi million pound Business Change and IT Portfolio’s/Programmes.

It’s not just business teams you need to consider. ERP projects are high pressure environments where people can gain the equivalent of five years’ experience in two.

From a whole business perspective you’re not just implementing a product, you’re running a talent development programme.

You’re going to want to retain your talent with their new IFS Cloud expertise and skills in business analysis, project management, user testing and data analysis. They will be just as valuable to you as your IFS Cloud product.

The key roles you’ll need on your IFS Cloud implementation won’t all be full-time. They will probably be a mix of people from your business and external IFS Consultants and digital partners. One person can do more than one role. Where you do put one of your people in a role, you need to think about backfilling their day jobs.

Common Mistakes

One common thinking mistake is when people see an opportunity to offload the person they don’t really want in their department, onto the ‘IT’ project. Now that person is the one designing how their whole department will work for the next ten years.

Another common thinking mistake is that your star finance manager, for example, can lead on business change, represent their department on the project and still do their BAU. They can’t. They will start failing in some areas, or worse, looking for another job.

Your essential IFS Cloud team

Project Sponsor

Builds the business case and oversees the project


Help their department adopt the product after go-live

Project Manager

Keeps the project on track and gives control and visibility to the sponsor

Test Manager

Designs and implements appropriate test frameworks to ensure Cloud works technically, functionally and meets business requirements

Programme Assurance

Keeps the focus on delivering business benefits and supports the project manager

Service Transition Manager

Defines the service acceptance criteria and ensures the service team is ready to support Cloud

Business Analyst

Drives out the business’ requirements, maps and re-engineers processes

Service Support Manager

Leads the team with responsibility for maintaining stability and proactive continuous improvement

Business Change Manager

Supports people throughout the change process and enables the business to adopt the IFS Cloud product

Functional IFS Consultants

Provide expertise on adoption of specific IFS modules

Key Business Users also called Workstream Leads or Subject Matter Experts

Represent their team’s needs on the implementation

Technical IFS Consultants

Provide expertise on the configuration and augmentation of IFS Cloud

More Knowledge

What is IFS Cloud?

The launch of IFS Cloud was a landmark for IFS. The new product is a step change from Apps 10. IFS Cloud is built on the latest technology stack and is 100% cloud-based.

What does evergreen in IFS really mean?

Evergreen requires a shift in mindset from thinking of ERP implementation as a single event, to adopting a cycle of continuous improvement.

Making the case for change

When you’re planning the move to IFS Cloud, you’re embarking on a programme to transform the whole business.