Understanding the impact on people

Louise Pipe, a successful and experienced Programme Manager, with over 20 years of experience of delivering multi million pound Business Change and IT Portfolio’s/Programmes.

The impact of IFS business change on people

Change Management gets talked about a lot and people often think it’s a bit of training and communication. It is more than that. It covers all approaches to prepare, support and help people, teams, and organisations in making change.

All ERP projects are ultimately created to deliver change. The full benefits aren’t realised until the change has been adopted and the product is used in the way it was intended.

It’s one of the top reasons why software implementation fail. Traditional ERP implementations are often guilty of not spending time and effort in getting this right. It can make or break an implementation and successful adoption of a system.

One way to identify the impact on people and processes is through Business Process Mapping.

Business Process Mapping

By mapping current business processes you’ll spot opportunities for efficiencies and automation. You can then move from the ‘as is’ to mapping the ‘to be’ processes.

Once you’ve mapped out what a business user should be able to do, step by step for each process, you’ll be able to share it with your developers when the implementation begins. (They will be delighted. You’ve made their job easier, more efficient, and saved yourself a lot of time and effort later on.)

Then you can look at whether IFS Cloud will automate those processes, or if you need modifications.

At this point you’ll have two more outputs:

  • A map of ‘as is’ processes
  • A map of ‘to be’ processes

You’ll want to understand the impact of the change on people and processes, so you can manage this during the project lifecycle.

One example from the manufacturing industry could be the new procurement functionality in IFS Cloud. The person who used to manually maintain the supplier catalogues is going to get a chunk of time they can use to do something else.

Scale this one small instance across multiple roles and departments and, as the business embeds IFS Cloud, the balance of where you need people will shift. Some roles might become redundant and new roles will open up. You’ll need a change impact assessment on roles, processes and training.

More Knowledge

What is IFS Cloud?

The launch of IFS Cloud was a landmark for IFS. The new product is a step change from Apps 10. IFS Cloud is built on the latest technology stack and is 100% cloud-based.

What does evergreen in IFS really mean?

Evergreen requires a shift in mindset from thinking of ERP implementation as a single event, to adopting a cycle of continuous improvement.

Making the case for change

When you’re planning the move to IFS Cloud, you’re embarking on a programme to transform the whole business.